The Collections facility tracks your payment collection activity and makes it easy to determine the status of each patient's account. It enables you to record the notes of each conversation you have with your debtor, and displays that information on the screen each time you call. That way you always know what's been promised, how each payment collection effort has progressed, and how to proceed. It also keeps track of when the next action is required.
Letters can be automatically produced that inform your debtors that the collection process is under way, or that their account has been sent to an outside agency.
The Payment Collections module also produces reports that can tell you which callbacks are due, and others that can track your overall collection activity.